AI-infused ERP

In the past decades, ERP applications have significantly improved business organization. However, in the last five years, these management tools have evolved at an exponential rate, largely due to the introduction of Artificial Intelligence.

Advanced techniques and technologies, such as neural networks, now enable ERP systems to assist users in common scenarios. AI applications are proving increasingly effective in helping and supporting operators with routine daily tasks.

One area where Generative AI is making a measurable impact is in communication support, helping to eliminate non-value-added and disruptive tasks. The ability to interact with the ERP system by asking questions and receiving relevant answers adds tremendous value. This helps avoid interrupting colleagues engaged in more strategic tasks.

For example, querying the balance of an account, checking stock levels, retrieving the sales price of an item, or receiving a PDF of a customer’s aging report—these are the foundations of an unprecedented level of automation.

Not only can users ask questions, but they can now also issue commands, such as: “Send an email to the colleague with the order attachment,” “Create the DDT from the customer order,” “Notify the warehouse of the incoming goods,” and much more. All of this is done while maintaining strict security protocols.