Sales & Order Management

Comprehensive ERP Software, CRM, and Mobile App: Everything Sales Professionals Need

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Take Full Control of Your Sales processes

Achieve and Track Your Goals with Fluentis Sales & Order Management

The Sales Management module in Fluentis ERP enhances sales performance by streamlining processes from start to finish. From managing CRM contacts and sending order confirmations via email to shipping goods and automatically forwarding invoices to the SDI system, everything is seamlessly integrated.

Price adjustments to reflect market trends can be made with a single click, while the sales force management feature allows you to track accrued commissions and handle their payouts with ease.

Modules and Features

Strenghts of the Sales Management Module

Generate customer orders directly from quotes, complete with version management.

Adjust sales prices automatically based on purchase costs.

Define prices for alternative units of measure with tiered pricing and discount thresholds.

Use multidimensional matrices to handle product variants like size and color.

Track the entire sales process, from quotes to invoice accounting.

Reserve lots and serial numbers directly within orders.

Automatically deduct inventory based on location.

Automatically generate projects linked to individual orders.

Trigger production workflows upon order confirmation.

Generate invoices directly from XML files via the SDI.

Seamlessly incorporate SDI records into invoices.

Use an integrated procedure to import sales documents effortlessly.

Design End-to-End Sales Processes with Fluentis Customizable Workflows

How can I manage a sales process that involves multiple employees in assigned tasks while communicating with customers in a unified and integrated way?

Fluentis ERP’s workflow capabilities allow you to model sales processes that seamlessly integrate both internal teams and external entities, such as suppliers and customers.

With workflows, you can automate actions triggered by status changes in documents or assign internal tasks to your team. Fluentis’ cross-functional workflows enable automation, such as sending order confirmations via email or launching production for ordered items.

Additionally, with Fluentis’ integrated Document Management module, you can easily attach any type of document to an order. These documents can be accessed or downloaded to your PC anytime, ensuring quick and efficient document handling.

Sales Invoices Ready in One Click

Generating invoices is seamless with Fluentis ERP. By leveraging the valuation of delivery notes (DDTs), invoices are ready to send to the fully integrated SDI with just one click. You’ll also receive instant updates on whether the invoice has been received by the SDI and the customer.

The Sales Invoices module streamlines invoicing and manages customer deposits effectively. It includes deposit history tracking, displaying open balances, reversing deposits in invoices, and managing project completion with automatic deposit adjustments.

Additionally, you can verify prices and payment terms, and automatically post invoices for simplified financial operations, enhancing efficiency and accuracy in your accounting processes.

The Perfect Toolkit for Sales Teams

Instant Sales Orders

Sales representatives can work from anywhere, generating sales orders directly from the app. Orders are transmitted in real-time, ensuring seamless operations.

Integrated CRM

Fluentis includes a fully integrated CRM to maintain complete visibility of customer activities. Access tools for planning sales activities, receiving event notifications, and monitoring sales data—all in one place.

Streamlined Communication

Say goodbye to spreadsheets and lengthy forms. Fluentis automates manual tasks, saving time and minimizing errors, so your sales team can focus on closing deals efficiently.

Guarda questa breve demo e scopri cosa puoi fare in Fluentis con un contatto dal CRM alla fatturazione

Seamless Integration
Across Departments

The Fluentis Sales modules are fully integrated with the Production Planning (MPS) area, playing a critical role in defining demand planning. This functionality is ideal for “Make to Order,” “Engineer to Order,” and “Assemble to Order” businesses. By confirming a sales order, you can automatically generate a production job order, schedule it, release planned production orders, and manage them through to final execution.

The Sales Management area is also connected to the Purchasing Management module. This enables the automatic creation of purchase orders directly from sales orders, streamlining supply chain organization, especially for businesses with a commercial focus.

Fluentis Sales Management facilitates inventory management by automating stock deductions, integrating with the Logistics Management module to handle all necessary stock movement processes.

Thanks to its integration with the Finance module, sales invoices can be posted with a single click. Additionally, using cost center tracking, the system connects with the Management Control area to analyze profit margins for each completed sales process.

What our customers say about Fluentis

Fluentis ERP rappresenta in Siliconature lo sforzo collettivo di un gruppo di lavoro molto affiatato, di Siliconature e di Fluentis, quotidianamente focalizzato nel miglioramento continuo

- Alberto Lessi, IT Manager

Siliconature SPA

Sales Price Lists

Managing sales price lists is made simple, enabling you to make quick decisions based on discounts, quantities, packaging units, and special contract terms. Sales prices can be linked to supplier prices, ensuring they stay automatically updated as supplier prices fluctuate. Price lists allow you to define discounts, quantity-based or subtotal-based tiered discounts, and unit prices for various quantity thresholds. With the price list maintenance tools, you can update prices and discounts for specific items or duplicate an entire price list while applying price increase or decrease rules.

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Sales Price Lists include:

  • Management of price lists and related print options
  • Duplicate and maintain price lists with update functionalities
  • Rounding management
  • Assignment of price lists by commercial category
  • Advanced price list creation procedures

Discount Policy Definition

This add-on is designed to address the needs of commercial businesses working with national catalogs and discount categories. It ensures sales prices remain aligned with purchase prices by linking sales discount categories to supplier discount categories.

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The definition includes:

  • Configuration of discount policies and their priorities
  • Formulas for updating discount policies and compliance with integrated modules

Quotes

Create quotes for prospects not yet converted into customers, using prices from price lists and associating agents, payment terms, discounts, and additional costs. With quote versioning, you can maintain a history of all quotes and seamlessly convert an accepted quote into a sales order.

Customer Orders

The simplicity of entering customer orders allows you to specify only the customer and the items, as all other data—such as prices, discounts, agents and commissions, shipping details, and payment deadlines—are automatically retrieved.
You can reserve lots and serial numbers. Adding product variants is easy with a grid or matrix that displays all possible combinations of product attributes (e.g., sizes, colors).
It’s also configurable to integrate with the National Health Service’s Order Routing Node (NSO) for receiving and transmitting pre-arranged orders and responses. Partial or full delivery can be managed through delivery notes (DDT) and invoices, and supplier orders can be automatically created, linked directly to the customer order.

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Customer Orders include:

  • Management of customer orders and related reports, such as Order List, Picking List, Order Due Date Report, etc.

Sales Delivery Notes (DDT)

The Sales Department can easily create Delivery Notes (DDTs) by processing customer orders or automatically from picking lists or warehouse picking lists (UDC). The warehouse registration procedure for DDTs makes it simple and efficient to manage the availability and inventory of goods.
Movements include updating stock for lots, serial numbers, product variants, and matrices (e.g., sizes, colors).

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Sales DDTs include:

  • Management of sales delivery notes and related reports, such as the DDT List
  • Procedure for unloading DDTs from the warehouse

Sales Invoices

Issuing invoices is a breeze thanks to the integration with Delivery Notes (DDTs). With a single click, the invoice is ready to be sent to the SDI (Italian Revenue Agency’s electronic system), and it’s immediately clear if the invoice has been received by both the SDI and the customer.
This module handles invoicing and the management of customer prepayments, including the management of prepayment history, viewing open balances, and reversing amounts in the invoice. It also manages job completion on orders with the reversal of recorded prepayments.
Additionally, you can control prices and payment terms, and automatically post the invoice, streamlining accounting operations.
Accompanying invoices are recorded in the warehouse, making it easy to manage the availability and inventory of goods.
Thanks to the integration with Fluentis-Bizlink, it is possible to import invoices via the SDI XML file to manage their accounting flow.

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Sales invoices include:

  • Invoice management and related accounting
  • Various reports, such as Billing Summary, Invoice List, Sales Revenue, CONAI Reports, and Statistics
  • Invoice creation from DDT
  • Warehouse unloading procedure

POS Management

This solution is designed to manage product sales at the point of sale (POS) with receipt issuance. The module allows for easy tracking of items by barcode, enabling quick receipt creation. The procedure interfaces with the main receipt issuance tools, including electronic receipts.

Agent / Commission Management

Managing the sales team is simple, thanks to the ability to assign various commission types to each agent. Commissions can be managed based on customer, region, price list, product, customer commission category, or custom data that contribute to determining commission percentages.
Each agent can have their commissions calculated based on factors such as orders, deliveries, invoiced amounts, accrued commissions, or total or partial payments received. This functionality enables operators to manage, monitor, and process agent commission calculations.

The application supports: automatic or manual generation of commission settlements, creation of professional compensation, printing of payslips, accrued commissions, and settlement reports.

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Agent Settlement includes:

  • Management of settlements and definition of commission tiers
  • Various related reports, such as Agent Payslips and Accrued Commissions
  • Procedure for creating compensation
  • Procedure for automatic commission creation

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